By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
As we use a courier service to deliver our larger items we cannot ship any AQUA-TANKS to PO Boxes.
All orders are shipped the next business day. We ship Monday to Friday Australia wide, except on public holidays in South Australia.
Order shipping charges are calculated based upon Volumetric Weight, as the dimensions of the products are also taken into consideration. Actual physical weight of a product does not necessarily equate to its Cubic Calculated Weight (or volumetric weight).Please make sure your information you enter is correct.
We cannot be held liable for items lost in the post or items returned to us due to incorrect postage details.
Deliveries are made using Sendle and will be delivered to your door. We have selected Sendle as our primary delivery provider as the company offers great service, is carbon neutral and a registered B-Corp.
As soon as your order has been processed you will receive an email confirmation containing your delivery tracking details.
Domestic – Australia shipping time frame
Same city deliveries arrive overnight and deliveries to nearby cities within 2-3 days.
International – shipping time frame
Zone 1 – New Zealand | 4-6 working days
Zone 2 – North America, Western Europe, Asia and the Pacific | 6-13 working days
Zone 3 – Rest of the world | 10-15 working days
Sales and Returns Policy
In the unlikely event that a return of item is requested, it must include all original items in undamaged, re-saleable condition, with original packaging, including manuals, warranty forms, etc.
Shipping and handling fees are not refundable. Buyer is responsible for shipping costs incurred when sending products back.
We pride ourselves on our professional, discreet and safe packing and posting procedures. So, on the odd chance that a parcel is broken, without photographic proof, we cannot be held liable for the damage. We try as hard as we can to get your items to your door the way they are meant to be.
Exchanging an item for a different item:
If you wish to exchange an item for another item, it must be returned to us in new, unused condition within 14 days or receipt. Once we receive the item, the exchange item will be shipped out to you. Any additional fees and shipping costs will be the responsibility of the customer.
All AQUA-TANKS are backed with a 12 month warranty against manufacturing defects from the date of purchase.
If a manufacturing defect is found, we will be happy to replace your product, including all delivery charges.
The following conditions are not classed as manufacturing defects, and will not be covered under warranty:
- Accidental damage
- Normal wear and tear
- General product misuse / abuse / incorrect setup
- Melting caused by heating
- Any product not used or maintained in accordance to the instructions.
Before any refund or replacement can be given, we may require you to return the faulty product for inspection.
As there are occasions where it may not be necessary to send the product back, please contact us before returning any items. In many cases, we may simply ask for photographs of the product fault.
If you are required to return the product, please make sure you package your products adequately to prevent damage. We do not accept liability for returned packages which are damaged during transit.
Your 12-month warranty is only valid if you have a valid proof of purchase.
Click here to download our Warranty Claim Form.
Complete and email the form to [email protected]
Ways to pay for your order
- Credit Cards
- Zip Pay
- Zip Money
- Direct Bank Deposit (via electronic banking or an over the counter transaction at your local bank)
If making a Direct Bank Deposit please use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared our account.
In store items
Feel free to visit one of the retail stores for great service and advice or to purchase an AQUA-TANK.
If you have nay questions about these Terms, please contact us.